Warranty Information
At Jayvik Investment Ltd, we stand behind the genuine and quality-checked technology we sell — whether brand new or refurbished. This page explains our warranty coverage, terms, and claims process for products purchased from www.jayvik.co.ke or our physical store.
1. Warranty Duration by Product Condition
- New Products: 1 year (365 days) from date of purchase
- Refurbished Products (including refurbished laptops and All-in-One desktops): 6 months (180 days) from date of purchase
Exact warranty duration for any specific item is stated on your invoice/receipt and warranty card issued at the time of sale.
2. Refurbished Laptop & All-in-One Desktop Warranty Coverage
For refurbished units specifically, coverage under the 6-month warranty breaks down as follows:
| ComponentCoverage Period | |
| Motherboard, CPU, RAM, keyboard, touchpad, display, ports (USB, HDMI, etc.) | 1 month |
| Battery (minimum 1-hour backup guaranteed at purchase) | 14 days |
| Storage devices (HDD/SSD) — performance & reliability | 1 month |
| Display screen — no dead pixels or discoloration guaranteed at time of sale | At point of sale |
| Pre-installed OS activation & functionality (Windows 10/11) | 6 months |
3. New Product Warranty Coverage
New products carry a standard 1-year warranty covering manufacturing defects and hardware malfunctions under normal use, in line with brand/manufacturer standards for the respective product category.
4. Warranty Exclusions
The following are not covered under any Jayvik Investment Ltd warranty:
- Keyboard damage caused by misuse, liquid spills, physical impact, or accidents
- Unauthorized modifications or repairs
- Power surges or voltage issues
- Software issues caused by user-installed apps or viruses
- Cosmetic wear and tear (scratches, dents, faded keys)
- Battery degradation after 30 days (refurbished units)
- Damage due to lack of proper maintenance
- Units with removed, altered, or tampered warranty seals
5. Warranty Claim Process
- Contact us via call/WhatsApp on 0729 521 153, or visit the shop directly with your original invoice/proof of purchase and warranty card.
- Our technicians will assess the issue within 24–48 hours.
- If approved, we will repair or replace the defective part at no extra cost.
- If not covered under warranty, we will offer a discounted repair fee, subject to your approval.
6. Warranty Terms
- This warranty is non-transferable and valid only to the original purchaser.
- No replacement will be provided for units with removed or tampered warranty seals.
- Claims must be made within the stated warranty period.
7. Visit or Contact Us
Jayvik Investment Ltd
📍 Dominion Expo Centre, Shop D2, Tom Mboya Street (Opposite Imenti House), Nairobi, Kenya
📞 0729 521 153
🕘 Business Hours: Mon–Sat, 9:00 AM – 6:00 PM