Shipping Policy
At Jayvik Investment Ltd, we're committed to getting your technology to you quickly and safely, wherever you are in Kenya. This Shipping Policy explains how we process, fulfill, and deliver orders placed through www.jayvik.co.ke or our physical store.
1. Delivery Coverage
We deliver countrywide across Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and surrounding towns and counties, through our network of trusted logistics and courier partners.
2. Delivery Timelines
- Nairobi & Environs: Typically 1–2 business days from order confirmation.
- Major Towns & Counties: Typically 2–4 business days, depending on courier schedules and location accessibility.
- Remote or Rural Areas: May take longer due to courier reach and last-mile logistics.
Delivery timelines are estimates only and are not guaranteed. Factors such as weather, courier delays, public holidays, and stock availability may affect delivery times, and we will communicate any significant delays to you promptly.
3. Delivery Charges
Delivery fees are calculated based on the destination, order size/weight, and chosen courier service, and will be clearly communicated at checkout or upon order confirmation before payment is finalized. In-store pickup at our Tom Mboya Street showroom is available at no delivery charge.
4. Order Processing
- Orders are processed once payment has been received and verified.
- Bulk, corporate, or institutional orders may have separate agreed delivery timelines and terms.
- You will receive order confirmation and, where applicable, tracking details via email, SMS, or WhatsApp.
5. Delivery Address & Accessibility
It is the customer's responsibility to provide a complete and accurate delivery address, including a reachable phone number. Jayvik is not liable for delays or failed deliveries resulting from incorrect, incomplete, or inaccessible address information provided by the customer.
6. Inspection Upon Delivery
We encourage customers to inspect their order at the point of delivery. Any visible damage to packaging or products should be reported immediately to our courier and to Jayvik before accepting the delivery, wherever possible.
7. Failed or Delayed Deliveries
If a delivery attempt fails due to customer unavailability or an incorrect address, additional delivery charges may apply for re-attempted delivery. Jayvik will make reasonable efforts to contact customers to reschedule.
8. In-Store Pickup
Customers who prefer not to use delivery may collect their orders directly from our showroom at Dominion Expo Centre, 1st Floor, Shop D2, Tom Mboya Street, Nairobi, during our regular business hours.
9. Contact Us
For questions about your delivery or this Shipping Policy, please contact:
Jayvik Investment Ltd
Dominion Expo Centre, 1st Floor, Shop D2, Tom Mboya Street, Nairobi, Kenya
📞 +254 729 521 153